Improving rider experience, safety, and satisfaction is crucial for transit agencies to rebuild passenger numbers and create sustainable transportation systems. One effective solution that can significantly contribute to achieving these goals is the implementation of a contact center.
By eliminating agencies needing to manage their own ticketing infrastructure or maintain legacy systems, AFC can free up valuable resources and streamline operations. The flexibility of AFC also allows agencies to avoid being locked into single-vendor contracts, enabling them to more easily update or add components, such as parking integration, as technology advances or becomes more cost-effective.
Learn more about the benefits that an AFC can bring to transit agencies in North America.
What began with Closed Loop ticketing through tapping or swiping smart cards on a payment device — and is still the dominant payment technology worldwide — is evolving into Open Loop ticketing.
The good thing is, Open and Closed Loop technologies are different, thou they can coexist. An agency can have both payment methods in use at the same time.
In this Webinar we cover how it is possible to implement a 360-degree public transit solution that will benefit the agencies, riders and employees as well. We start off by discusing the major pandemic-fuelled changes that the transportation industry has undergone in the past few years resulting in a loss of riders and revenue for transportation agencies. We continue by discussing about the state of the market and how this translated for agencies, riders and employees as well. And moving on to the complex but not impossible transition to an Automated Fare Collection and how the close loop system can coexist with the open loop one.