Improving rider experience, safety, and satisfaction is crucial for transit agencies to rebuild passenger numbers and create sustainable transportation systems. One effective solution that can significantly contribute to achieving these goals is the implementation of a contact center.
Management consultancy McKinsey estimates the total value of omnichannel distribution will hit $840 billion by 2025, with as much as $600 billion of global value ‘up for grabs’ by contract-logistics companies, which collectively account for a fifth of omnichannel logistics total market value in revenues today. This means T&L companies need to step up their game to meet the new paradigm. How do you do that?
By eliminating agencies needing to manage their own ticketing infrastructure or maintain legacy systems, AFC can free up valuable resources and streamline operations. The flexibility of AFC also allows agencies to avoid being locked into single-vendor contracts, enabling them to more easily update or add components, such as parking integration, as technology advances or becomes more cost-effective.
Learn more about the benefits that an AFC can bring to transit agencies in North America.
McKinsey estimates that the total value of omnichannel distribution will hit $840 billion by 2025. Furthermore, as much as $600 billion of global value is up for grabs by contract-logistics companies, which account for a fifth of omnichannel logistics' total market value in revenues today.
The transport and logistics sector, especially in key Northern European markets, understands the importance of digital transformation but is being held back by certain roadblocks.
What began with Closed Loop ticketing through tapping or swiping smart cards on a payment device — and is still the dominant payment technology worldwide — is evolving into Open Loop ticketing.
The good thing is, Open and Closed Loop technologies are different, thou they can coexist. An agency can have both payment methods in use at the same time.
One concern regarding Open-Loop Ticketing Systems is the consequences it may have for people who do not use traditional banking services or who don’t have access to smartphones. Also, the emergence and growing adoption of secure and efficient payment technology offer transit agencies an unprecedented opportunity to phase out inefficient legacy systems and allow customers to pay for transit the same way they pay for most other goods and services.
A few resources are available to agencies considering modernizing their payment systems.