October 25, 2021
Transportation SuccessStory WinterTransit Main

Goodbye Busy Signals: Transforming Customer Service Support To Tackle Transit’s Worst Days

It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, no one thinks twice about it, but our experience in Albany that year was excessive: We got about three feet in just as many hours.