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May 4, 2023
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May 4, 2023
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How Automated Fare Collection Alleviates Top Transit Agency Challenges

What began with Closed Loop ticketing through tapping or swiping smart cards on a payment device — and is still the dominant payment technology worldwide — is evolving into Open Loop ticketing. The good thing is, Open and Closed Loop technologies are different, thou they can coexist. An agency can have both payment methods in use at the same time.
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April 13, 2023
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April 13, 2023
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Enghouse Transportation offers an AFC Solution Guide for transit agencies

As public transit agencies across the globe shift into a post-pandemic mode, they are faced with several daunting challenges: Recover lost ridership, adapt to public health concerns, moving away from legacy fare collection payment systems and adopting state-of-the art EMV payment methods, accounting for the permanency of work-from-home options for U.S. workers – American companies continue to grapple with the long-term implications of the remote work phenomenon that emerged during the pandemic. How are agencies making the transition from legacy Closed-Loop to contactless Open-Loop systems?
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March 7, 2023
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March 7, 2023
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Enghouse Transportation offers a primer on Automated Fare Collection

Enghouse Transportation is part of a paradigm shift in the industry to move away from those “Closed-Loop” payments systems and adopt the new Open-Loop contactless payments. The upside to Open-Loop contactless is tremendous. The company’s software solution enables transit agencies to supply fare capping and discounts to specific customers and enable tap and pay transactions that would allow transits quicker boarding times, contactless payments for health/pandemic concerns, and access to a customer portal where transit riders could download receipts, view their travel history, or pay account balances. The system can also enhance travel planning.
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February 28, 2023
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February 28, 2023
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Is there an easy way to modernize legacy payment systems?

If you’re looking to create a truly integrated, convenient, and modern transit system, then your choice of payment system will be pivotal. Automated Fare Collection (AFC) solutions deliver a step-change in operator efficiency and passenger convenience. In Enghouse Transportation Guide, “What to look for in an Automated Fare Collection Solution, we provide a comprehensive overview of the main features you should expect from an AFC and what to look for from a provider. Read more about how we can help you through this journey in our complete short Guide for Agencies.
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February 21, 2023
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February 21, 2023
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Making the transition to Automated Fare Collection

In the proprietary, Closed-Loop fare card systems in U.S. transit, passengers face a series of obstacles before they even step aboard the system: They need to understand the agency’s unique payment system and fare rules, purchase the correct card, keep it loaded with funds, and physically carry it with them. There is a better way. To minimize friction and improve the rider experience, cumbersome payment systems must be modernized. Read more about how we can help you through this journey in our complete short Guide for Agencies.
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January 10, 2023
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January 10, 2023
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What about the Unbanked? Mind the Open-Loop Gap

One concern regarding Open-Loop Ticketing Systems is the consequences it may have for people who do not use traditional banking services or who don’t have access to smartphones. Also, the emergence and growing adoption of secure and efficient payment technology offer transit agencies an unprecedented opportunity to phase out inefficient legacy systems and allow customers to pay for transit the same way they pay for most other goods and services. A few resources are available to agencies considering modernizing their payment systems.
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