Running a public transit system is a balancing act. It takes skill and planning to respect government mandates, wisely spend taxpayers' money, and ensure rider and driver satisfaction. Finding efficiencies, staying on budget, and making sure buses run on time shouldn't come at the expense of service levels. That's why you have to put the right people on the job and give them the tools to do it.
It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, no one thinks twice about it, but our experience in Albany that year was excessive: We got about three feet in just as many hours.