As public transit agencies across the globe shift into a post-pandemic mode, they are faced with several daunting challenges: Recover lost ridership, adapt to public health concerns, moving away from legacy fare collection payment systems and adopting state-of-the art EMV payment methods, accounting for the permanency of work-from-home options for U.S. workers – American companies continue to grapple with the long-term implications of the remote work phenomenon that emerged during the pandemic.
How are agencies making the transition from legacy Closed-Loop to contactless Open-Loop systems?
Enghouse Transportation is part of a paradigm shift in the industry to move away from those “Closed-Loop” payments systems and adopt the new Open-Loop contactless payments.
The upside to Open-Loop contactless is tremendous. The company’s software solution enables transit agencies to supply fare capping and discounts to specific customers and enable tap and pay transactions that would allow transits quicker boarding times, contactless payments for health/pandemic concerns, and access to a customer portal where transit riders could download receipts, view their travel history, or pay account balances. The system can also enhance travel planning.
If you’re looking to create a truly integrated, convenient, and modern transit system, then your choice of payment system will be pivotal. Automated Fare Collection (AFC) solutions deliver a step-change in operator efficiency and passenger convenience.
In Enghouse Transportation Guide, “What to look for in an Automated Fare Collection Solution, we provide a comprehensive overview of the main features you should expect from an AFC and what to look for from a provider.
Read more about how we can help you through this journey in our complete short Guide for Agencies.