June 14, 2023
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How to Improve Rider Experience, Safety and Satisfaction with Contact Centers

Improving rider experience, safety, and satisfaction is crucial for transit agencies to rebuild passenger numbers and create sustainable transportation systems. One effective solution that can significantly contribute to achieving these goals is the implementation of a contact center.
June 14, 2023
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Navigating Logistics Transformation: Embracing Digital transformation in the Transportation and Logistics Industry

Management consultancy McKinsey estimates the total value of omnichannel distribution will hit $840 billion by 2025, with as much as $600 billion of global value ‘up for grabs’ by contract-logistics companies, which collectively account for a fifth of omnichannel logistics total market value in revenues today. This means T&L companies need to step up their game to meet the new paradigm. How do you do that?
June 13, 2023
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5 Ways Automated Fare Collection Can Be a Game-Changer for Transit Budget Woes

By eliminating agencies needing to manage their own ticketing infrastructure or maintain legacy systems, AFC can free up valuable resources and streamline operations. The flexibility of AFC also allows agencies to avoid being locked into single-vendor contracts, enabling them to more easily update or add components, such as parking integration, as technology advances or becomes more cost-effective. Learn more about the benefits that an AFC can bring to transit agencies in North America.
June 8, 2023
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Innovation & Resilience for an Interconnected Future

For over 35 years, Enghouse Transportation has been helping public services across industries and geographies to leverage enterprise solutions and provide critical services for individuals, communities, and the local economy. This brief guide provides an overview of our current solutions, and how they can help develop and streamline your services to meet changing demands and evolving customer expectations.
June 6, 2023
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Why a growing Transport & Logistics sector needs Digital Transformation

McKinsey estimates that the total value of omnichannel distribution will hit $840 billion by 2025. Furthermore, as much as $600 billion of global value is up for grabs by contract-logistics companies, which account for a fifth of omnichannel logistics' total market value in revenues today. The transport and logistics sector, especially in key Northern European markets, understands the importance of digital transformation but is being held back by certain roadblocks.
June 6, 2023
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Contact Center for Transit

Transit passengers require a safe, reliable and efficient transportation service. As well as an accessible and flexible service, they need timely information to help them plan their journeys. This means that transit agencies must ensure they have an effective communication system in place. It should be available whenever passengers need it, combining self-service information with human contact when required.