October 1, 2024
CDTA Success Story Ad LinkedIn

How Albany’s Capital District Transportation Authority (CDTA) Improved Rider Support with Enghouse Contact Center Solutions

This case study reveals how a forward-thinking solution helped CDTA enhance operational efficiency, improve agent performance, and meet rising customer demands. Read more to explore how smart technology is improving public transit communications.
March 16, 2023
Transportation IVR CrewLine Product Brochure

Product Brochure – CrewLine – Operator Schedule Information –

CrewLine reduces dispatch telephone traffic, streamlines manual processes, and improves operational efficiency while keeping employees informed of their work assignments and other relevant information. The system can easily integrates with most driver and operations management solutions, making it an easy-to-use tool for transit agencies.
March 16, 2023
Transportation IVR TripLine Product Brochure

TripLine – Demand Response Traveler Information – Product Brochure

TripLine is a self-service demand response traveler information system that provides paratransit riders to automated ride information with the ability to confirm and cancel trips, and book new trips. TripLine provides enhanced customer convenience, service, empowerment and agency cost savings.
March 16, 2023
Transportation IVR BusLine Product Brochure

Product Brochure – BusLine – Fixed Route Traveler Information

BusLine is a fixed route traveler information solution that provides riders with 24/7 access to bus schedules, service changes, bulletins and other important transit information. With BusLine, transit agencies can increase contact center capacity without adding staff, reduce hold times and busy signals, and improve overall customer satisfaction. Download our product overview to learn more about how BusLine can benefit your transit agency and improve your riders' experience.
March 16, 2023
Transportation IVR BusLine SMS Product Brochure

Product Brochure – BusLine – SMS, E-mail & Favorites

BusLine SMS & Email - The perfect tool to enhance your public transit experience! With our SMS and E-mail feature, riders can access upcoming bus arrival information for stops and locations of their choice, and optionally personalize your experience by registering their preferred stops. Download our Solution Overview to learn more about how BusLine can improve your public transit experience.