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October 10, 2024
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Improving Response Times: Unlock the secrets of higher customer satisfaction in transport

In transportation, response times are critical to customer satisfaction. A contact center solution helps by centralizing communication channels, automating routine tasks, and providing real-time data, allowing companies to respond faster and more effectively to customer inquiries. Want to know how faster response times can lead to higher customer satisfaction in transportation? Read more
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October 8, 2024
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No Crisis: How a Contact Center can support an effective emergency response

A contact center solution helps transportation companies respond effectively to emergencies by centralizing communication, ensuring consistent messaging, and enabling quick resource allocation. This improves coordination and reduces delays during critical situations. Curious how a contact center can support your emergency response efforts? Learn more about its role in managing crises effectively. Read more
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October 1, 2024
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How Albany’s Capital District Transportation Authority (CDTA) Improved Rider Support with Enghouse Contact Center Solutions

This case study reveals how a forward-thinking solution helped CDTA enhance operational efficiency, improve agent performance, and meet rising customer demands. Read more to explore how smart technology is improving public transit communications.
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July 24, 2024
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Reliable CCaaS Architecture for Transportation Industries

Improve your transportation operations with Enghouse Transportation's Contact Centers Solutions Guide. Learn more about advanced contact center tools that can address customer service challenges across logistics, airlines, railways, and cruises/ferries and that can help increase efficiency and customer satisfaction.
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