October 1, 2024
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How Albany’s Capital District Transportation Authority (CDTA) Improved Rider Support with Enghouse Contact Center Solutions

This case study reveals how a forward-thinking solution helped CDTA enhance operational efficiency, improve agent performance, and meet rising customer demands. Read more to explore how smart technology is improving public transit communications.
October 25, 2021
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Goodbye Busy Signals: Transforming Customer Service Support To Tackle Transit’s Worst Days

It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, no one thinks twice about it, but our experience in Albany that year was excessive: We got about three feet in just as many hours.