Chuck Tsang, Author at Enghouse Transportation

July 31, 2024

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Blog

A Bus Fare Payment Solution to Drive Revenue and Ridership in Smaller Communities

Explore how small and midsized communities can enhance their bus transit systems. This blog delves into the challenges these communities face and introduces scalable solutions that simplify fare payments, boost security, and attract more riders. Curious about how modern technology can transform public transit? Dive in to learn more.

July 24, 2024

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Reliable CCaaS Architecture for Transportation Industries

Improve your transportation operations with Enghouse Transportation's Contact Centers Solutions Guide. Learn more about advanced contact center tools that can address customer service challenges across logistics, airlines, railways, and cruises/ferries and that can help increase efficiency and customer satisfaction.

July 24, 2024

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Revitalizing Transit: Improving the Journey for Every Rider

Read about how transit systems are emerging from the pandemic's shadow with a renewed focus on enhancing the rider experience. From the integration of open-loop payment systems to insights from recent focus groups across major U.S. cities, discover the strategies shaping the future of public transportation. Dive into the journey towards more secure, convenient, and inclusive transit solutions.

July 17, 2024

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Bringing Riders Back with Rewards

Explore the emerging trend of loyalty rewards programs in public transit, aimed at enhancing commuter loyalty and promoting sustainable travel. Discover how these programs are reshaping urban mobility. Learn how rewards can not only improve rider experiences but also significantly impact environmental sustainability. Dive into the future of transit where every ride counts towards a greener, more connected community.

July 10, 2024

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Can fare-capping help transit recover?

Learn how fare-capping can transform public transit by making it more affordable and equitable. This progressive fare system, highlighted in a recent research by UT-K and implemented successfully by some transit agencies, ensures riders never pay more than the cost of a pass in any given period. Explore the benefits of fare-capping and learn about Enghouse Transportation's role in advancing open-loop payment solutions to improve public transportation accessibility and efficiency.

March 29, 2024

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Blog

Pandemic-Driven Surge in Contactless Payments: How the Technology is Transforming Transactions

In response to the Covid-19 pandemic, the shift towards contactless payments has significantly altered transaction methods, particularly in the transit industry. This blog explores the adoption of contactless EMV cards, leveraging RFID and NFC technology for safer, faster payments. Enghouse Transportation is leading the transition to open loop payment systems, enhancing the commuter experience by making transactions more efficient and hygienic.