Customer Support
TMS
TMS Support
Monday – Friday (every working day) 08:00-16:00
Tel.: +47 33 48 42 02
E-mail: help@locus.no
TMS Contact Person
Jo Are Aslaksen
Sales Manager TMS
Tlf: +47 90 82 38 84
JoAre.Aslaksen@enghouse.com
Erik Egelund
Customer Success Manager TMS
Tlf: +47 98 28 18 51
Erik.Egelund@enghouse.com
Public Safety
Public Safety Support
Monday – Friday (every working day) 08:00-16:00
Tel.: +47 33 48 42 03 (Direct to PS support)
Tel.: +47 33 48 42 04 (Nissy/Patient transport)
E-mail: helpdesk@locus.no
- Error Reporting Portal Public Safety
- Error Reporting Portal Nissy/Patient transport
- Send equipment for service
Public Safety Contact Person
Trond Nerdal
Sales Director PS
Tlf: +47 90 03 91 05
Trond.Nerdal@enghouse.com
Hilde Dynestøl
Sales Manager
Tlf: +47 21 41 89 86
Hilde.Dynestol@enghouse.com
Transit – North America
Email: customersupport@enghouse.com
Phone: 1-866-966-8511
Support agreements
Locus offers support agreements that can include training, user support, hardware support, software support, preventive maintenance and operation of the customer’s systems.
We also offer a warehouse agreement that guarantees dispatch of new hardware within 24 hours.
For customers with a 24-hour support agreement, please refer to the phone number provided outside working hours.
Sending packages to Locus Solutions AS
Send packages to: Locus Solutions AS, Leif Weldingsvei 20, Postboks 2087, 3208 Sandefjord, Norway.