Eptica Intelligent Knowledge Base
Successfully deliver agile knowledge with up-to-date answers to customer questions
The heart of delivering excellent passenger experience.
It is vital for customer service agents to provide up-to-date answers to questions from customers. Eptica was designed to gather customer feedback to develop a dynamic knowledge base that helps agents answer questions better – all in one integrated intelligent solution. Reinforce positive customer experiences to ensure your customers get accurate information at every single touchpoint.
Benefits
INCREASE PASSENGER EXPERIENCE
Automatically generate relevant answers from an intelligent, dynamic knowledge base to enhance the passenger experience across all communication channels.
KEEP CONTENT UP-TO-DATE
Every agent interaction with the self-learning knowledge base refines the content that is available to agents, ensuring that the answers are always relevant and up-to-date.
SEAMLESS INTEGRATION
Creating and updating content in the knowledge base is easy, with no need to sort or tag.
SECURITY
Set different levels of security to choose who can view restricted content on your knowledge base.
Standard Features
DYNAMIC QUICK LINKS
Dynamic quick links makes the intelligent knowledge easy to navigate and find answers quickly.
INTEGRATE YOUR KNOWLEDGE ANYWHERE
The knowledge center can be integrated into telephony systems, CRM, and other web applications to extract the most value from shared content.
UPDATE CONTENT EASILY
Adding content is easy and seamless. Create knowledge articles using WYSIWYG and embed enhancements including videos, interactive tables and other widgets.
MULTILINGUAL CAPABILITY
Translate your content in 25+ languages to serve your passengers best.
