Transit Operations Management
Capturing the power of digital technologies to boost production and efficiency, while driving engagement and successful interactions throughout transit journey.
A streamlined approach across all stages of transit operations management
Your passengers are counting on you to provide safe and reliable transportation services, and are increasingly expecting improvements to service quality. Transit agencies are turning to technology to accomplish their Enghouse Transportation’s solutions offers a tailored portfolio to help transit agencies become more agile and propel themselves towards operational excellence and accessibility compliance.
Solutions For Public Transportation
BusLine - Fixed Route IVR
Fixed route Interactive Voice Response (IVR) with optional email/SMS/Self Service Portal.
MessageCenter - Outbound Messaging
Centralized management tool that delivers information to your customers.
HeartBeat360 - Remote Equipment Monitoring
Real-time remote equipment monitoring to view machine status, performance, and issues from a distance.
Eptica - Intelligent Knowledge Base
Successfully deliver agile knowledge with up-to-date answers to customer questions.
Case Study
Related Content
Balancing Fiscal Responsibility and Safety with Enghouse Transportation
Running a public transit system is a balancing act. It takes skill and planning to respect government mandates, wisely spend taxpayers’ money, and ensure rider and driver satisfaction. Finding efficiencies, staying on budget, and making sure buses run on time shouldn’t come at the expense of service levels. That’s why you have to put the right people on the job and give them the tools to do it.
Goodbye Busy Signals: Transforming Customer Service Support To Tackle Transit’s Worst Days
It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, no one thinks twice about it, but our experience in Albany that year was excessive: We got about three feet in just as many hours.
Enghouse Transportation and Transdev Netherlands Launch Contactless Payment
Markham, Ontario; Hilversum, The Netherlands — October 12, 2021 — Enghouse Transportation and Transdev Netherlands today announced the launch of contactless EMV (Europay, MasterCard® and Visa®) payment within Transdev’s operations
