Author: Ana Stanca
Demand Generation Leader, Enghouse Transportation
Transit agencies across the world are undergoing a period of rapid change and development. With global concerns about carbon emissions and the impact of private cars in urban spaces, transit is increasingly expected to provide realistic alternatives.
At the same time, remote working is changing how people travel and reducing the size of a key component in overall rider numbers. Creating a more extensive and responsive service, while attracting new passengers, can present real challenges for agencies.
Technology is helping agencies develop their service, moving from a traditional operation-centric model to a more user-focused approach. Convenience, accessibility, and satisfaction are key to this customer-first reorientation.
How are these tech-focused solutions helping to address longstanding challenges and helping to create a seamless, enjoyable transit experience?
Passenger-centric transit puts the rider firmly in control. Real-time information is provided to passengers, removing uncertain wait times and unpredictable service interruptions. Advanced tracking systems and mobile applications provide passengers with fingertip access to the most accurate and up-to-date information on service arrivals, delays, and changes. This enables travelers to plan their journey more efficiently, reducing stress, and enhancing the convenience of using public transportation.
Mobile apps enable transit agencies to engage with passengers on a personal level. Tailored journey planning allows users to input their preferences, such as preferred modes of transportation, any accessibility needs or desired routes. The app can then generate customized itineraries, using real-time data to minimize the risk of disruptions.
Predictive analytics enable transit agencies to optimize their services based on historical and real-time data to better serve existing customer needs. Machine learning algorithms can predict peak travel times, enabling a more efficient allocation of resources.
The real-world information they gather and analyze allows for proactive adjustments to routes and schedules. This data-driven approach can improve the reliability and punctuality of transit services, helping to build customer confidence and improving passenger experience.
Technology can be leveraged to enhance security and create safer environments for passengers. Surveillance cameras, emergency communication systems, and real-time monitoring of transit spaces combine to add an extra layer of enhanced security for passengers.
As more people travel, passengers are increasingly relying on multiple modes of transportation to complete their journeys. Technology can be used to facilitate seamless integration between different transit modes to create an interconnected transport network across cities and regions.
Mobile apps can provide users with up-to-date and comprehensive information on a range of different transit options. This integration can move beyond buses and trains, to include ‘final mile’ solutions such as bicycles and scooters. Open-Loop payment systems support this integration, enabling travelers to pay for different modes of transport with one card.
Contactless payment systems are a game changer for transit agencies and their customers. Removing the need to carry cash or be issued with physical tickets, riders can seamlessly tap their contactless cards or mobile devices to pay for their fare. This speeds up the boarding process, reduces dwell times at stations, and reduces the risk of errors often associated with traditional ticketing methods.
Fare calculation uses GPS technology or integration with an existing positioning system allowing for the exact location of the passenger to be determined for billing purposes.
Contactless payment also supports more spontaneous and flexible travel, helping to make transit alternatives to private care more attractive and accessible. In an age of concern about hygiene and public health, contactless payment is healthier and more hygienic.
Secure, Flexible & Convenient Fare Collection
Enghouse Transportation’s Automated Fare Collection solution makes travel more convenient and accessible for riders while reducing ticketing costs for operators. It supports seamless city and regional travel, helping to broaden payment and travel opportunities for public transport operators.
Enghouse’s AFC system lowers the threshold to access for the use of public transport and includes robust security measures to protect passenger data and operator revenue. It facilitates the provision of management information for journey analysis and reporting and offers a range of possibilities for expanding and developing business activities.
With a vast experience in implementing AFC systems in different cities and regions, Enghouse Transportation solutions can address any concerns you have and ensure that the process is as swift and cost-effective as possible.
Contact us to find out more and request a demo.
