Contact Center for Transit

360 degree transit-specific customer information from one experienced vendor

call center transit st fold perspective

Integrated IVR and Contact Center for Transit

  • As few as 10 agents and as little as $75 USD per month
  • Self-service option for transit-specific information through the IVR and a full option-rich contact center for customers requiring agent interaction
  • Contact center and IVR with many options – tailored to suit the transit agencies needs
    • Voice-only
    • Voice + Email/Chat agent
  • Low cost, easy set up
transit infographic solutions
transit infographic solutions

Key Benefits

icons transit cc features Reliability

High Reliability

Built on IBM’s industry-leading global cloud infrastructure, with resiliency, redundancy and flexibility, so that you can serve your customers with confidence

icons transit cc features Security

Premium Security

GDPR compliant; aligned to ISO 27001/2 and Cloud Security Alliance (CSA) requirements

icons transit cc features AI

Artificial Intelligence

Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why

icons transit cc features Video


See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities

call center person
icons transit cc features Convenience


Provide customers with the information they want, when they want it, how they want it, with the option to engage with a live agent if and when they choose to

icons transit cc features Scalability

Adaptability and Scalability

Flex agent numbers to meet seasonal needs, reallocate across campaigns as required, handle inbound, outbound and blended needs with ease, add remote agents when and where required

icons transit cc features BU Optimize

Business Intelligence to Optimize Service

Intuitive visual dashboards provide key information at a glance with drag-and-drop flexibility to create personalized ad hoc reports

icons transit cc features Innovation

Artificial Intelligence Accelerate Innovation via API-Driven, Open-Standards

Unlimited integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers

For more information