Contact Center for Transit
360 degree transit-specific customer information from one experienced vendor
Integrated IVR and Contact Center for Transit
- As few as 10 agents and as little as $75 USD per month
- Self-service option for transit-specific information through the IVR and a full option-rich contact center for customers requiring agent interaction
- Contact center and IVR with many options – tailored to suit the transit agencies needs
- Voice-only
- Voice + Email/Chat agent
- Low cost, easy set up
Key Features
High Reliability
Built on IBM’s industry-leading global cloud infrastructure, with resiliency, redundancy and flexibility, so that you can serve your customers with confidence
Premium Security
GDPR compliant; aligned to ISO 27001/2 and Cloud Security Alliance (CSA) requirements
Artificial Intelligence
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
Video
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Convenience
Provide customers with the information they want, when they want it, how they want it, with the option to engage with a live agent if and when they choose to
Adaptability and Scalability
Flex agent numbers to meet seasonal needs, reallocate across campaigns as required, handle inbound, outbound and blended needs with ease, add remote agents when and where required
Business Intelligence to Optimize Service
Intuitive visual dashboards provide key information at a glance with drag-and-drop flexibility to create personalized ad hoc reports
Artificial IntelligenceAccelerate Innovation via API driven, Open-standards
Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers
