Vidyo Video Communications

Connect with your customers using video chat

Integrated video customer engagement 

Easily integrate Vidyo video communications into your organization’s website, mobile app, or kiosks. Our solution enables click-to-video chat, skills-based routing, customer waiting treatments, and post-call surveys and summaries in a professionally branded and customized workflow. benefits from over a decade of research and development and more than 190 patents to deliver unmatched resilience and quality over any device and network. It also leverages Vidyo’s deep expertise acquired by delivering video customer engagement solutions for hundreds of organizations around the globe in the most demanding environments, including six of the 25 largest banks in the world.



Improve key customer service metrics such as satisfaction, NPS, first call resolution rate, and average handling time

Improve emotional and interpersonal connections with customers



Grow revenue with increased ridership

Lower costs through more efficient allocation of scarce resources


Deliver a consistent experience across channels

Fully brand and customize the video channel experience


Rapidly deploy from the cloud, without burdening IT resources

Save time while improving experience across the board

Standard Features

Highly Secure and Customizable Video Experience with quick and cost effective time-to-market.


Reach customers anywhere, anytime, on any device — laptops, smartphones, tablets, browsers, and even kiosks.

Complete with video, audio, and
document sharing


Meet security standards with TLS, SRTP, H.235, and AES 128-bit encryption

Global footprint of data centers for geographically optimized video


Post-call customer surveys, call summary, and reporting.


Skill-based routing, with the ability for multiple call queues and branded waiting treatments, such as advertisement videos

Optional Features


  • Benefit from readily available integrations with leading solutions such as Verint® to enable video
    recording and real-time actionable intelligence
  • Leverage a powerful API to build the additional integrations you need to meet your unique requirements

Professional Services

The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.

Implementation & Consulting

Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:

  • Business case development
  • Configuration/adaptations
  • Cost and revenue projections
  • Customizations
  • Data conversion
  • Hardware
  • Implementation
  • Management recommendations
  • Needs assessment
  • Operations consulting
  • Project Management
  • Project planning and design
  • Report generation
  • Route productivity and cost efficiency
  • Service calculations
  • Specification development
  • System analysis and installation
  • System configuration
  • System testing
  • Training
  • Scheduling Services


Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.

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