Vidyo Video Communications
Connect with your customers using video chat
Integrated video customer engagement
Easily integrate Vidyo video communications into your organization’s website, mobile app, or kiosks. Our solution enables click-to-video chat, skills-based routing, customer waiting treatments, and post-call surveys and summaries in a professionally branded and customized workflow. benefits from over a decade of research and development and more than 190 patents to deliver unmatched resilience and quality over any device and network. It also leverages Vidyo’s deep expertise acquired by delivering video customer engagement solutions for hundreds of organizations around the globe in the most demanding environments, including six of the 25 largest banks in the world.
Benefits
BETTER CUSTOMER SERVICE
Improve key customer service metrics such as satisfaction, NPS, first call resolution rate, and average handling time
Improve emotional and interpersonal connections with customers
REVENUE AND COSTS
Grow revenue with increased ridership
Lower costs through more efficient allocation of scarce resources
VIDEO INTEGRATION
Deliver a consistent experience across channels
Fully brand and customize the video channel experience
EFFICIENCY
Rapidly deploy from the cloud, without burdening IT resources
Save time while improving experience across the board
Standard Features
Highly Secure and Customizable Video Experience with quick and cost effective time-to-market.
CUSTOMER ENGAGEMENT VIDEO CHANNEL
Reach customers anywhere, anytime, on any device — laptops, smartphones, tablets, browsers, and even kiosks.
Complete with video, audio, and
document sharing
CLOUD-DELIVERED VIDEO
Meet security standards with TLS, SRTP, H.235, and AES 128-bit encryption
Global footprint of data centers for geographically optimized video
COMPREHENSIVE REPORTING
Post-call customer surveys, call summary, and reporting.
CONFIGURATION MANAGEMENT
Skill-based routing, with the ability for multiple call queues and branded waiting treatments, such as advertisement videos
Optional Features
THIRD-PARTY INTEGRATIONS
- Benefit from readily available integrations with leading solutions such as Verint® to enable video
recording and real-time actionable intelligence - Leverage a powerful API to build the additional integrations you need to meet your unique requirements
Professional Services
The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.
Implementation & Consulting
Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:
- Business case development
- Configuration/adaptations
- Cost and revenue projections
- Customizations
- Data conversion
- Hardware
- Implementation
- Management recommendations
- Needs assessment
- Operations consulting
- Project Management
- Project planning and design
- Report generation
- Route productivity and cost efficiency
- Service calculations
- Specification development
- System analysis and installation
- System configuration
- System testing
- Training
- Scheduling Services
Hosted/Managed
Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.
