Passenger Experience
Bring your passengers closer to your business and engage with them across all channels.
Deliver a Seamless Passenger Experience
Public transit agencies today need to provide an omni-channel approach and a broad range of communications to meet the needs of their passengers – from self-service to traditional voice calls. Our suite of communication products and services offers your customers multiple channels to interact with your agents through voice, chat, email, text, and video. Scalable in deployment, size, complexity and integration, our solutions ensure that your agency offers effortless customer interaction, whatever your budget.
Solutions for Public Transportation
MessageCenter - Outbound Messaging
Centralized management tool that delivers information to your customers
Survox - Multi-Mode Survey
Advanced survey software for market research and opinion polling.
Eptica - Intelligent Knowledge Base
Centralized customer service knowledge base for agent answer consistency.
Case Study
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