Bring your passengers closer to your business and engage with them across all channels.
Deliver a Seamless Passenger Experience
Public transit agencies today need to provide an omni-channel approach and a broad range of communications to meet the needs of their passengers – from self-service to traditional voice calls. Our suite of communication products and services offers your customers multiple channels to interact with your agents through voice, chat, email, text, and video. Scalable in deployment, size, complexity and integration, our solutions ensure that your agency offers effortless customer interaction, whatever your budget.
Solutions for Public Transportation
Balancing Fiscal Responsibility and Safety with Enghouse Transportation
Running a public transit system is a balancing act. It takes skill and planning to respect government mandates, wisely spend taxpayers’ money, and ensure rider and driver satisfaction. Finding efficiencies, staying on budget, and making sure buses run on time shouldn’t come at the expense of service levels. That’s why you have to put the right people on the job and give them the tools to do it.
Goodbye Busy Signals: Transforming Customer Service Support To Tackle Transit’s Worst Days
It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, no one thinks twice about it, but our experience in Albany that year was excessive: We got about three feet in just as many hours.
AI, Video Tech Helping Transits Shift To Next Generation Of Customer Service
One of the unintended cultural remnants of the Covid-19 pandemic is a greater acceptance of video as an effective medium for communications. Stranded and homebound business
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