Passenger Experience

Bring your passengers closer to your business and engage with them across all channels.

Outbound Messaging

Deliver a Seamless Passenger Experience

Public transit agencies today need to provide an omni-channel approach and a broad range of communications to meet the needs of their passengers – from self-service to traditional voice calls. Our suite of communication products and services offers your customers multiple channels to interact with your agents through voice, chat, email, text, and video. Scalable in deployment, size, complexity and integration, our solutions ensure that your agency offers effortless customer interaction, whatever your budget. 

Solutions for Public Transportation

BusLine - Fixed Route IVR

Fixed route Interactive Voice Response (IVR).

TripLine - Demand Response IVR

Demand Response Interactive Voice Response (IVR).

MessageCenter - Outbound Messaging

Centralized management tool that delivers information to your customers

Vidyo - Video Communications

Connect with your passengers using video chat.

Survox - Multi-Mode Survey

Advanced survey software for market research and opinion polling.

Eptica - Intelligent Knowledge Base

Centralized customer service knowledge base for agent answer consistency.

Case Study

Related Content

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Balancing Fiscal Responsibility and Safety with Enghouse Transportation

Running a public transit system is a balancing act. It takes skill and planning to respect government mandates, wisely spend taxpayers’ money, and ensure rider and driver satisfaction. Finding efficiencies, staying on budget, and making sure buses run on time shouldn’t come at the expense of service levels. That’s why you have to put the right people on the job and give them the tools to do it.

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