Outbound Messaging
Messaging management that delivers customized information to your customers
Centralized management tool that delivers information to your customers through multiple communication channels
Messages give proactive notification of trip reminders, trip change notices, next bus arrival/departure notifications, emergency notifications, and agency bulletins. They can be sent automatically to all customers, or only to those who subscribe or volunteer to receive them. These notifications not only increase customer satisfaction, they are an effective way to reduce the operational costs associated with no-shows and late pick-ups.
Benefits
Increased Operational Efficiencies
Automated notifications reduce customer need to contact your call center.
Proactive Customer Communications
Provides regular updates, reminders, and other notifications to customers.
Real Time Notifications
Arrival notifications reduce average idle curb time.
Scalable & Expandable
Can be scaled to handle any call volume.
Standard Features
Customized Messages
Creates and distributes messages: trip reminders, arrival/departure time of the next bus, emergency messages, current events, service messages, and general announcements.
Contact Management
Customers eligible to receive notifications are synchronized with scheduling database and can be viewed and managed in Outbound Messaging.
Telephone/Email Notification
Messages can be automatically sent via phone or email.
Scheduled Message Delivery
Delivers messages at specific times or by specific events, such as a bus arrival.
Real-time Notification
Uses real-time information from CAD/AVL systems to trigger notification messages.
Detailed Reporting
Standard and custom reports on outbound message activity.
Optional Features
Text-based Notifications
Delivers messages via e-mail and SMS.
Variable Message Signs (VMS)
Displays latest arrival and departure information at transit stops and other locations.
Professional Services
The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.
Implementation & Consulting
Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:
- Business case development
- Configuration/adaptations
- Cost and revenue projections
- Customizations
- Data conversion
- Hardware
- Implementation
- Management recommendations
- Needs assessment
- Operations consulting
- Project Management
- Project planning and design
- Report generation
- Route productivity and cost efficiency
- Service calculations
- Specification development
- System analysis and installation
- System configuration
- System testing
- Training
- Scheduling Services
Hosted/Managed
Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.
Discover Our Outbound Messaging Solutions
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