Survox Multi-Mode Survey
Integrated data collection solutions to reach your customers, employees, and constituents through multi-channel touchpoints.
One Platform. Multiple Ways to Conduct Your Surveys.
Our survey solutions and services ensure that you get the results you need through accurate insights and data collection. Survox multi-mode solution gives you the flexibility to conduct customer research and surveys through multiple channels. It is simple to scale up or down based on your capacity. Rest assured that your data will be collected in stored with the highest security.
Benefits
INCREASED EFFICIENCIES
Seamless multi-mode surveys gives your team a single solution that requires less training & faster onboarding.
DATA ACCURACY
With a variety of modes from phone, IVR, and online, using the right survey mode allows you to target your audience and increase your response rate.
SEAMLESS INTEGRATION
Simplify integration with third party tool APIs, including online survey tools, analytics platforms, and sample providers. .
OPTIMIZE WORKFLOWS
Multi-mode capabilities gives you the advantage of reaching demographics that are harder to reach by using alternative methods like phone.
Standard Features
The Survox platform gives you control over the data sample throughout the entire survey process.
SURVOX PHONE
Computer-assisted phone interviews for in-depth surveys.
SURVOX IVR
Automated self-serve interactive voice response surveys for both inbound and outbound surveys.
SURVOX MULTI-MODE PLATFORM
Data collection through online, phone, and IVR. All data is compiled seamlessly in one data file.
SURVOX ONLINE
Quick and effective software for targeting audiences online.
Optional Features
OPTMISER™ RUNCUTTER
- Powerful optimizing techniques to produce faster runcuts and generate substantial cost savings.
- Ideal for larger transit properties.
Professional Services
The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.
Implementation & Consulting
Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:
- Business case development
- Configuration/adaptations
- Cost and revenue projections
- Customizations
- Data conversion
- Hardware
- Implementation
- Management recommendations
- Needs assessment
- Operations consulting
- Project Management
- Project planning and design
- Report generation
- Route productivity and cost efficiency
- Service calculations
- Specification development
- System analysis and installation
- System configuration
- System testing
- Training
- Scheduling Services
Hosted/Managed
Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.
