Demand response scheduling and dispatching
The power of accurate scheduling, coupled with real-time reservations and dispatching
Transview meets the critical requirements of demand response and paratransit operations for efficient scheduling of trips and the ability to respond on the fly when ride requests change. Enghouse’s TransView also addresses common challenges operators face by providing efficient tools for reporting, billing and fare calculation.
Agents are able to complete a reservation in less than one minute.
Shorter wait times for customers on hold and more trips booked per hour.
REDUCED COST PER TRIP
Sophisticated batch and insertion scheduling.
Efficient “drivable” schedules based on operational policies, business rules, geographic characteristics, fleet capabilities, and driver qualifications.
ACCURATE AND STREAMLINED BILLING
Saves time by accurately generating billing codes, calculating billing amounts and creating invoices for funding agencies and statements for service providers.
MORE EFFICIENT USE OF STAFF AND TIME
Automated booking and dispatch result in fewer errors and reduced staff time.
Gain more time for supervision and planning.
ENHANCED PLANNING INFORMATION
Access extensive details on passengers, trips, vehicles and drivers.
Retrieve critical information for evaluating your market, service level and staff.
Centralized client database stores comprehensive registration records on each passenger.
Maintain pertinent information such as addresses, phone numbers, mobility aids, eligibility, and application history.
Flexibility of three types of scheduling functions: trip insertion, batch scheduling, and manual assignments.
Industry standard ESRI or Google mapping engines.
Provides for street-routing information, used in distance calculations, along with visual displays of locations and real-time vehicle locations.
Optimize the day’s work on the fly and manage vehicle and driver operations.
Handle break assignments, trip reconciliations, and real-time schedule changes and optimizations.
Enhanced decision making with detailed metrics on passenger data and operations.
Non-proprietary database makes key indicators readily available at your fingertips.
CUSTOMER FEEDBACK MODULE
Track customer comments, complaints and commendations about service levels, drivers and vehicles.
Interfaces with 3rd party CAD/AVL systems for real-time vehicle location and manifests.
DEMAND RESPONSE COMMUNICATIONS
Integrates with TripLine to allow passengers to book, confirm, or cancel their trips at their convenience, 24/7.
Outbound Messaging allows you to deliver information to your customers through multiple media channels.
Messages can provide proactive notification of upcoming rides, real-time status of pick-ups, and emergency information
The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.
Implementation & Consulting
Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:
- Business case development
- Cost and revenue projections
- Data conversion
- Management recommendations
- Needs assessment
- Operations consulting
- Project Management
- Project planning and design
- Report generation
- Route productivity and cost efficiency
- Service calculations
- Specification development
- System analysis and installation
- System configuration
- System testing
- Scheduling Services
Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.
Discover Our Transit Operations Management Solutions
Connect with us today!