Self-serve automation for your call center
Provide transit riders with next bus times, bus schedule information, bulletins, as well as other routine transit information. Passengers can access scheduling information 24/7, without a corresponding increase in call center staffing costs. BusLine addresses the public’s growing need for fast, reliable information, with accessible schedules right at their fingertips.
Benefits
Enhanced Customer Service
Riders have convenient 24/7 access to transit information.
Busy signals and hold times are reduced or eliminated.
Customer service agents able to provide personalized service to callers who have more complex inquiries.
Cost Savings
Automates up to 90% of all call traffic.
Call center capacity increases without adding staff.
Overall cost per call is reduced.
Easy to Install and Maintain
Integrates seamlessly with all major scheduling and operating environments.
Scalable & Expandable
Can be scaled to handle any call volume.
Handles multi-modal operational environments: bus, rail, ferry, or any other mode of transport.
Standard Features
Schedule Lookup
Riders select their route, time, and location. BusLine provides the corresponding bus schedule.
Bulletins
Announce special events, emergency information, delays, or detours to riders.
Bulletins can be generic or specific to a route, date, or time.
Surveys
Poll riders on a variety of subjects and receive detailed feedback on the results.
Questions can be given in assorted formats, such as multiple choice, yes/no, or open-ended with a prompt for recording.
System Reports
Managers can view and print detailed BusLine usage statistics.
Control Center
Enables administrative configurations without the need for system downtime.
Optional Features
Stop Level Information
Provides schedules and next bus times for each individual stop.
Automatic Vehicle Location (AVL) Integration
Enables riders to receive real-time schedule and next bus times that are also adjusted for delays.
Computer Telephony Integration (CTI)
Provides call center agents with customer information already collected by the IVR system.
Allows the inquiry to be handled more efficiently without the need for a caller to repeat information they have already entered into the system.
Pass and Ticket Sales
Riders can place orders for tickets without speaking to an agent.
Professional Services
The Professional Services team at Enghouse Transportation offers personalized services to help you get the most out of your technology. Our team has years of experience and insight, we understand the intricacies of implementing new technology and getting the most out of the technology you already have. Our expert team of industry professionals, solutions experts, product specialists, software developers and project management professionals will work directly with you to use best practices that will maximize your technology’s benefits.
Implementation & Consulting
Our deployment specialists have real industry experience, so they can understand your business needs – and how best to utilize our tools to help your staff perform most efficiently. Value-added professional services include:
- Business case development
- Configuration/adaptations
- Cost and revenue projections
- Customizations
- Data conversion
- Hardware
- Implementation
- Management recommendations
- Needs assessment
- Operations consulting
- Project Management
- Project planning and design
- Report generation
- Route productivity and cost efficiency
- Service calculations
- Specification development
- System analysis and installation
- System configuration
- System testing
- Training
- Scheduling Services
Hosted/Managed
Enghouse Transportation utilizes a world-class hosting facility that continuously monitors your system for threats, and several disaster recovery sites to ensure your mission-critical applications are always available, even in an emergency. Enjoy the benefits of software without the headaches of maintaining server hardware by investing in a Hosted solution that your IT maintains, or let us take care of it all for you with our Managed Services package.
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