Clients and Case studies
Enghosue has been providing solutions for transit agencies across North America for many years. Our customers include public transit agencies throughout Canada and the United States.
Enghouse’s solutions offer many benefits, see what some of our valued customers are saying about us in the case studies below.
Testimonials
Here is what our customers are saying about us:
“The IVR and real-time automated trip booking solution has provided BlueGO with a seamless tool that has increased ridership and rider satisfaction to the benefit of Lake Tahoe’s environment. The kiosk based real-time trip booking has reduced the need for live dispatch resources, led to a significant increase in operating efficiencies, and decreased wait times of the door-to-door service.”
Nick Haven, Senior Transportation Planner, Tahoe Regional Planning Agency (TRPA)
“We have been using MessageCenter for same day paratransit bus arrival notifications and recertification reminders. During this time, our no-show rates have dropped from 7% to 3%, and cancel rates from 22 % to 15%. We are planning an upgrade that will automatically notify passengers with changes in estimated pick up times. This will reduce the amount of time our schedulers currently spend manually calling passengers with changes. Along with a reminder of next day trips, the enhancement will also give our passengers the opportunity to cancel their rides the day before.”
Steven Ponte, Chief Operating Officer, Eastern Contra Costa Transit Authority
“Enghouse Transportation has been providing stable and robust Automated Traveler Information Systems to BC Transit since 1987. They have always been easy to work with and strongly focused on customer service. Enghouse’s systems provide transit information to 10 communities in our province. Their work is a cornerstone to our customer service.”
Mike Davis, Manager, Planning & Scheduling, BC Transit
Case Studies
Enghouse Transportation
In order to better serve our customers, on August 1, 2011 TranSched and Ontira amalgamated to form Enghouse Transportation
 |
 |
 |
